Privacy Policy

2. What Data We Collect

We collect personal data in the following circumstances:

• Contact form submissions: name, email address, and phone number (optional), and any message content you provide.
• Client engagements: business name, operational details shared during sessions, and notes from our work together.
• Website analytics: anonymised usage data (pages visited, session duration) if you consent to analytics cookies.

Legal basis: Contact form data is processed on the basis of your consent (submitting the form). Client engagement data is processed to perform the service you engaged us for (contractual necessity). Analytics data is processed on the basis of consent via the cookie notice.

Retention: Contact enquiries are retained for 12 months unless a service engagement follows, in which case records are kept for 3 years from the end of the engagement. Analytics data is retained for 14 months.

3. How We Use Your Data

• To respond to your enquiry and discuss how Wira may assist your business.
• To deliver the service(s) you have engaged us for.
• To send relevant service-related communications (e.g. session scheduling, delivery of written materials).
• To improve our website and service offering through aggregate, anonymised analytics.

We do not use your data for unsolicited marketing. We will only contact you for purposes directly related to your enquiry or engagement.

4. How We Protect Your Data

We take practical steps to protect personal data from unauthorised access or disclosure:

• Website communications are transmitted over HTTPS (TLS encryption).
• Client records are stored in access-controlled systems.
• Only Wira team members with a direct need access client information.
• In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware of it.

5. Data Sharing with Third Parties

We do not sell, rent, or trade your personal data. We may share limited data with the following types of service providers who assist our operations:

• Website hosting: our hosting provider may process access logs containing IP addresses.
• Analytics: if analytics cookies are accepted, anonymised data is sent to a third-party analytics service.
• Email: communications are sent via a standard email service provider.

All third-party providers are instructed to process data only as necessary to provide their service.

6. Cookies

Our website uses cookies. Essential cookies are necessary for basic functionality. Optional analytics and preference cookies are only used with your consent. For full details, see our Cookie Policy.

7. Your Rights Under PDPA Malaysia

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Wira:

• Right of access: request a copy of the personal data we hold about you.
• Right to correction: request that inaccurate or incomplete data be corrected.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to object: object to processing for direct marketing purposes.

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.

If you believe your data protection rights have not been respected, you may lodge a complaint with Malaysia's Department of Personal Data Protection (PDPD) at pdp.gov.my.

8. External Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

9. Children's Privacy

Our services are intended for business owners and professionals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that data from a minor has been submitted, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page with the date it was last updated. Continued use of our website or services after an update constitutes acceptance of the revised policy.

11. Contact for Data Enquiries

For any questions about this policy or your personal data:

• Wira
• Block 3A, Persiaran APEC, 63000 Cyberjaya, Selangor, Malaysia
• Email: [email protected]
• Phone: +60 3-8312 6745